FAQ & Help

TOPPIN+STORE FREQUENTLY ASKED QUESTIONS FAQ:


Questions?

Before contacting us, please read the frequently asked questions to find the answer.


v  BEFORE BUYING

·         Subscription to the newsletter is free?

Reply:

Subscribe to the Toppin Store newsletter is absolutely free and allows you to arrive first on the purchase of new products. The inscription does not entail any obligation to purchase and gives you the opportunity to be informed about our promotions and new product launches.


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·         Because sometimes the delivery times are very long?


Reply:

Some products, being particularly bulky or delicate, involve production times and handling longer than others.

You should also consider that sofas, armchairs, chairs or beds ordered may be put into production specifically for the customer, if it is not available in stock.

For all these reasons it is possible that a product is made available only after several weeks.


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·         Products are always available?


Reply:

Toppin Store offers a catalog of more than 1000 products. The offer consists of:

·         Products on the official list.

·         Products that are in stock by Toppin Store.

·         Products that are created ad hoc by our craftsmen and our designers.

To find out if a product is present in Toppin Store you can send us an Email or write on our live chat for Skype, our team will be happy to answer all your questions.


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·         How do I request a quote?


Reply:

Simply enter in your shopping cart products and select the destination.

Without commitment, you will see the requested budget, inclusive of postage.

If you would like to purchase a large number of products you can request a quote directly by writing an Email to info@toppinstore.com specifying the amount.

N.b. for "substantial number" means purchases over 20 pieces.


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·         Products are original?


Reply:

We devote much attention to the quality that we use in production. 

For us quality means: treat the job well, choosing good materials, search for maximum comfort and safety, research and development of innovative projects and provide the customer with a product guaranteed over time.


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·         Is there a guarantee on products?


Reply:

Toppin Store provides a 5 year warranty on all products.


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·         How does the promotion group purchases?


Reply:

Toppin Store has studied many innovative formulas of promotion on various products, one of which is buying group.

That is, for a product at a discounted price you must reach the minimum number of users online (registered users) which will go to purchase at the same time the product concerned at the price of launch, which will certainly be lower than the market price.

The minimum user count is determined by the qualified staff of Toppin Store.

The promotion is a limited time ... Keep an eye out!


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·         How does the special price promotion?


Reply:

Toppin Store has studied many innovative formulas of promotion on various products, one of them is the deal of the day, "special price"

This promotion covers various products that Toppin Store launches at very advantageous prices during the weekdays.

The promotion is a limited time with daily deadline ... Don't miss it!


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·         How does the promotion limited time offer? 


Reply:

Toppin Store has studied many innovative formulas of promotion on various products, one of them is the limited time offer.

This promotion applies to products that Toppin Store launches at very competitive prices, to understand when the limited time offer expires we placed under each product a timer that determines the end of the promotion on the product of interest.

The promotion is a limited time bounded by a timer ... Don't miss it!


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·         How does pre-order section?


Reply:

Toppin Store has studied many innovative formulas of promotion on various products, one of them is the pre-order option.

In this section, the customer has the option to display products that can change at will, or create them for you!

Check the product and if you want to implement the changes please contact us using our Live Chat or send us your request via Email to: info@toppinstore.com, one of our staff will respond as soon as possible and confirm change requests.

You can then book the modified product for a small deposit that will serve our architects to design the article according to your needs.


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·         Do I have to register to place an order?


Reply:

Yes, to order you will need to register to the site completely free of charge.

By entering the site, you provide all the information necessary to fulfill your order and for billing (and therefore also for the warranty).

Registering will give you access to the restricted area (from "My Account" link at the top right) where you can monitor the status of your orders.

Finally once you have registered you will be always informed about the latest news and promotions from Toppin Store thanks to our newsletter.

Your data will only be used to manage the order and will not be absolutely provided to third parties.


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·         What happens when I confirmed my order?


Reply:

The process of order processing through 5 steps, for each step the customer receives an email update:

1. Confirm Order: the order is registered, is awarded the order number (which you will find in your confirmation Email). Toppin Store proceed to payment verification.

2. Production: the products are made by our craftsmen or assigned to your order if you are already in stock. 

3. In Preparation: all products are prepared for pickup by the carrier (e.g., packed with extra cardboard or positioned on pallets).

4. In Shipment: the products were withdrawn from the courier.

Delivery time varies depending on the target area and the option selected.

In the Email you will provide you the shipping carrier name and tracking to track your order.

5. Closure Order: once delivered products, the order is closed.

You can leave feedback about your shopping experience on Toppin Store and if you want, you can share photos of your new product on social networks by adding the hashtag #toppinstore.


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·         How soon will I receive my order?


Reply:

For delivery of your order, you have to add the time required for transport.

If you ordered multiple products you have to consider the highest among the average time of processing of the products you purchased.

Example: If a product is necessary to build a working week and the other two working weeks, for the delivery of your order will take about two working weeks. In fact you deliver products all together, when the entire order is over.

The delivery times indicated are an expected average (based on statistics of previous orders).


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v  AFTER PURCHASE

·         Where is my order?


Reply:

Once logged in, on the "my account" page you'll find the status of your order.

Each order goes through four steps:

Confirm Order: order was stored in the system;

In Production: the order has been accepted by Toppin Store and goes on trial;

In Preparation: the products are ready, are prepared for shipping;

Now Shipping: the order is party, the courier will contact you for delivery.

Please note that the delivery times indicated are average and not a maximum.

Please contact us only if they spend more than 3-4 days, than reported.


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·         What kind of receipt is issued?


Reply:

When the merchandise is delivered by courier, the customer will be delivered the DDT (transport document).

While the Bill of Toppin Store will be sent to the Email address entered during registration.

The account can be registered, according to the preferences you have expressed when ordering, to a company or a natural person.


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·         Can I cancel my order?


Reply:

You can request cancellation of the order, if you have not yet passed 5 working days from the order confirmation, in this case we will keep no handling fee.

If the customer requests the cancellation of order after 5 working days, the cancellation fee of 30% of the order amount, to cover administrative costs, logistics and operations.

If an order is "In Preparation", no longer voidable in any way.

You cannot cancel the order a custom product or customized.


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·         What happens if a product arrives damaged?


Reply:

As soon as you receive your order, please check that it is undamaged before signing the receipt to the carrier.

Warning: If you do not report the damage in the presence of the courier, there will no longer be able to help you solve the problem.

If the packaging is damaged, you have to sign the receipt of courier with the following text: "subject to inspection" adding always the reason of the reserve.

For example, "subject to inspection for packaging ruined" or "subject to inspection for cardboard crushed", etc.

Once you open the package, if the content has been damaged please send an Email to info@toppinstore.com indicating the subject of the Email "transport damage".

We will as soon as possible to send you replacement parts or replace the product.

To simplify and expedite the replacement does not reject the package, even if it is damaged.


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v  OTHER

·         I can not find the question that I want to do. How can I contact you?


Reply:

If you cannot find the question you want to ask us, please click here to contact us.



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